Welcome to Dada Fabrics. Customer satisfaction is our highest priority, and we are committed to providing premium imported fabrics, luxury unstitched fabrics, wholesale textile materials, and high-quality fabric solutions across Pakistan.
Please read our Return & Exchange Policy carefully before placing an order from our online fabric store.
Return & Exchange Policy
At Dada Fabrics, we take pride in delivering premium quality imported fabrics, wash & wear fabrics, cotton fabrics, blended fabrics, luxury suiting fabrics, and wholesale textile products to our valued customers. Every product is carefully checked before dispatch to ensure quality standards.
However, if you receive a damaged, defective, or incorrect fabric product, we are here to assist you with a smooth return and exchange process.
Eligibility for Return & Exchange
You may request a return or exchange under the following conditions:
- The fabric received is damaged, defective, or incorrect.
- The product delivered does not match the order placed.
- The issue is reported within 3 days of receiving the parcel.
- The product remains unused, unwashed, and in original condition with packaging intact.
For quick processing, customers are encouraged to provide clear images or videos of the issue when contacting our support team.
Non-Returnable Products
Certain products are not eligible for return or exchange due to the nature of the textile and fabric industry, including:
- Cut fabric according to customer requirements
- Customized or special wholesale orders
- Used, washed, or altered fabrics
- Products damaged after delivery
- Clearance sale or discounted fabric items
Dada Fabrics reserves the right to reject returns that do not meet our policy requirements.
Fabric Color & Texture Disclaimer
We make every effort to display accurate product images and fabric colors on our website. However, slight variations may occur due to:
- Mobile or computer screen settings
- Photography lighting
- Fabric dye lot differences
Minor color or texture differences are considered normal in the textile industry and may not qualify for return or exchange.
Return Process
To initiate a return or exchange request, follow these simple steps:
Step 1 – Contact Support
Email or contact our customer support team within 3 days of delivery with:
- Order number
- Product details
- Reason for return or exchange
- Photos/videos of the issue
Step 2 – Verification
Our quality assurance team will review the request and verify the issue.
Step 3 – Approval
Once approved, customers will receive return instructions.
Step 4 – Replacement or Refund
After receiving and inspecting the returned product, we will process:
- Product replacement
- Fabric exchange
- Store credit
- Refund (if applicable)
Refund Policy
Refunds are only processed in approved cases where replacement is unavailable.
- Refunds may take 5–10 business days depending on payment method.
- Shipping charges are generally non-refundable unless the mistake occurred from our side.
- Refunds for wholesale fabric orders may require additional verification.
Exchange Policy for Wholesale Orders
For wholesale fabric buyers and bulk textile orders:
- Exchanges are subject to stock availability.
- Bulk orders should be inspected immediately upon delivery.
- Any issue must be reported within the specified return window.
Dada Fabrics aims to maintain trusted relationships with retailers, resellers, boutiques, fashion brands, and textile businesses across Pakistan.
Nationwide Fabric Delivery in Pakistan
We provide secure and reliable nationwide shipping for:
- Imported fabrics
- Luxury fabrics
- Wash & wear fabrics
- Cotton fabrics
- Unstitched fabrics
- Wholesale textile supplies
Delivery timelines may vary depending on city, courier services, weather conditions, or public holidays.
Customer Satisfaction Commitment
At Dada Fabrics, our mission is to provide:
- Premium imported fabrics in Pakistan
- Affordable wholesale textile solutions
- Luxury quality fabric collections
- Reliable online fabric shopping experience
- Excellent customer support and service
We value customer trust and continuously work to improve our fabric quality, delivery services, and shopping experience.